10w40's Terms & Conditions — For all members

10w40 (hereinafter referred to as the "Platform" or "we") is an online betting and gaming platform operating for users in Bangladesh and other approved regions. These Terms & Conditions apply to use of the website, mobile app, and all 10w40 services.

By accessing, registering on, or using any service on this platform, you confirm that you have fully read, understood, and accepted these terms and conditions. If you do not agree, please refrain from using the platform.

These terms and conditions are part of our Privacy Policy and Responsible Gaming Policymust be read in conjunction with this agreement, which forms an integral part of this contract.

The following eligibility requirements must be met to register and use 10w40's services:

• You must be at least 18 years is required. Registration by minors is strictly prohibited.
• You must not reside in a country where online betting is prohibited by law.
• All information provided at the time of registration must be truthful, accurate, and complete.
• Opening multiple accounts under the same person's name is strictly prohibited.
• Anyone whose account was previously closed or banned may not re-register.

10w40 reserves the right to complete identity verification (KYC) at any point during the registration process. This may require submission of a national ID, passport, or other government-issued document. Withdrawals may be temporarily suspended until KYC is completed.

You are fully responsible for all activity on your 10w40 account. To keep your account secure, please keep the following in mind:

• Never share your password or login credentials with anyone.
• If you notice any suspicious activity or unauthorized login, please inform us immediately.
• Always log out after using a public or shared device.
• Keep your account details (name, address, phone number) up to date at all times.

10w40 reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• Where false or misleading information has been provided.
• If evidence of bonus or promotion abuse is found.
• If there is suspicion of cheating, fraud, or money laundering.
• If evidence of managing multiple accounts is found.
• Any attempt to disrupt the normal operation of the platform.

The following payment methods are supported for depositing at 10w40. Each method has its own limits and processing times:

Please keep the following in mind when making a deposit:

• Deposits must be made only from a payment account registered in your own name.
• Payments from third-party accounts, including family members, are strictly prohibited.
• 10w40 does not charge any additional fees on deposits. However, your payment provider may apply their own charges.
• Deposits that have been successfully processed are generally non-refundable.

The following conditions apply when withdrawing winnings from 10w40:

• Account verification (KYC) must be completed before submitting a withdrawal request.
• The minimum withdrawal amount is ৳500.
• Withdrawals must be made to the same payment method used for the original deposit.
• A specified turnover must be met before winnings derived from bonuses can be withdrawn.
• Standard withdrawals are processed within 24–72 hours.

10w40 reserves the right to delay or suspend withdrawals in the following circumstances:

• Where a verification process is underway.
• Where an investigation into a suspicious transaction is ongoing.
• Where bonus conditions have not been met.
• While an active dispute resolution is ongoing on the account.

10w40 regularly offers a variety of bonuses and promotions. Each bonus has its own specific terms, but the following general rules apply to all bonuses:

Important Notes on Bonuses:

• Multiple bonuses cannot be used simultaneously unless otherwise specified.
• Withdrawals cannot be made directly from bonus balance — it is converted to real balance only after the turnover requirement has been met.
• 10w40 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If bonus abuse is suspected, the account will be investigated and the bonus may be forfeited.

The following rules must be followed when betting on 10w40:

• Once confirmed, bets cannot be changed or cancelled (unless the cash-out feature is available).
• 10w40 reserves the right to void bets if incorrect odds are displayed due to a technical error.
• If an event is cancelled or postponed indefinitely, bets are generally considered void and stakes are returned.
• In Sports Betting, the betting window closes before the match begins.
• All bet outcomes are final and 10w40's decision is binding.

For Live Casino & Slots games:

• All games are RNG (Random Number Generator) certified and fair.
• If a disconnection occurs during a game, the outcome will be determined by the server logs.
• If you notice any errors in the game interface, please contact support immediately.

Any activity that violates 10w40's terms and conditions is strictly prohibited. The following actions may result in permanent account closure and forfeiture of your balance:

• Fraud & Match Manipulation: Match fixing, using bots, or placing bets through any automated system.
• Money Laundering: Any attempt to launder illicit funds through the platform.
• Multiple Accounts: Opening new accounts to claim bonus offers or circumvent a suspended account.
• Hacking & Cyber Attacks: Any unauthorized attempt to access the platform's systems.
• Bonus Abuse: Claiming bonuses in violation of the rules or using multiple accounts to claim bonuses.
• Identity Fraud: Operating an account under a false or concealed identity.
• Abusive behavior: Threatening or abusive behavior toward the support team or other members.

10w40 reserves the right to notify the relevant authorities upon detecting any of the above activities.

10w40 treats the protection of your personal information as its highest priority. For full details on how we collect and use your data, please refer to our Privacy Policy page.

In summary, we commit to:

• Your personal information will never be sold or rented to third parties.
• All data is protected with 256-bit SSL encryption.
• No information will be shared with any government body or third party except where required by law.
• You may request access to, correction of, or deletion of your data at any time.

We use analytics cookies to improve the platform. You can manage your cookie preferences through your browser settings.

10w40 believes that betting is a form of entertainment and should never be treated as a reliable source of income. That's why we encourage all members to play responsibly.

Our Responsible Gaming Tools:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Betting Limits: Set a maximum limit on individual bet amounts.
• Cooling-Off Period: Temporarily suspend your account for a set period (1 day to 6 months).
• Self-Exclusion: Self-exclude from the platform for an extended period (6 months to 5 years).
• Reality Check: Receive periodic reminders about your gaming time and spending.

If you feel that gaming is having a negative impact on your life, please contact our Responsible Gaming Visit the page or contact our support team.

If you have a dispute or complaint regarding 10w40, please follow the steps below:

1. Contact us via live chat or email: Contact our customer support team first. Most issues are resolved within 24–48 hours.
2. Submit a Formal Complaint: If the matter is not resolved through support, send a detailed complaint to support@10w40.click. Include your account ID, the date, and a full description of the issue.
3. Await a Response: We aim to respond in writing within 7 business days.
4. External Mediation: If you are not satisfied with our resolution, the matter may be escalated to the relevant regulatory authority.

10w40's decisions are considered final unless a different outcome is reached through the formal appeals process. In all dispute resolutions, the platform's server logs will serve as the definitive evidence.

10w40 reserves the right to modify these Terms & Conditions, in part or in full, at any time. When changes are made:

• Updated terms will be published on the website with the effective date of the changes clearly noted.
• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after changes are published will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you may request to close your account.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force. These terms constitute the entire agreement between 10w40 and the user and supersede all prior oral or written agreements.